Though “employer” and “employee” sound very much alike, they both have two very opposite perspectives. Employer experience is very unique and only a small percentage of America gets to experience it, meanwhile the vast majority of Americans get to explore the life of an employee. This basically means that much of the advocacy will come from the employees’ perspective, unless the employer has already established a corporation and can afford to appease the employee.
Employers are managers. Employers aren’t outsourcers. Employers aren’t government employees. Employers are people who went into their pockets, sacrificed their credit and/acquired loans to get an enterprise off the ground that requires people to help build it. That is a very small lane that few have traveled in. It is a world that puts you at much risk, though outsiders have the assumption that all businesses are thriving and guaranteed to succeed to earn profits, they are not.
These are people who take a “chance” with strangers. They go out on a financial limb hoping that workers and customers help them stay out of financial ruin. These aren’t people hired to just do a job or manage people. They are people with handcuffs on their legs that are connected to the guts of the ship. If the ship goes down, they can’t abandon it. They go down too, while everyone else can abandon for the next ship.
Being an employer is a feeling that is not common, but so is economic freedom, financial independence, and getting paid to live your dreams. It’s a life that poses great upsides that all the stakeholders want to benefit from but has downsides that many of them disappear from when they see they start to emerge.
The business has feelings to! Employees think a business is just some faceless system that pumps money out of its veins. It’s not. In fact, it bleeds and it cries. The problem is most selfish or misinformed workers don’t see the blood and tears.
When workers don’t do their part, a business basically fails. When a business fails, it impacts its owner(s), investor(s) and good worker(s). The problem is most owners simply suffer in silence or just cry in the dark. Call it pride, perhaps. But they implode in their home.
They come to work stressed by the thought of their business failing and workers view this stress as them being “assholes”. Instead, what it is, is they are not happy with the company’s performance, and if they are unable to get workers to be better, they often “act out”.
Businesses respond to how we treat it by returning the favor in revenues. It shows us love through high revenues and profits. However, if we abuse the business each month it will bleed money and cry losses.
This is the language of the business, but only well-informed, selfless, caring and long-term-minded people on the team understands this language.
Leave it up to some popularity seeking politician to stump for employees, even those who are underperformers. Leave it up to high ego, low capability workers to expect compensation and treatment well above what they bring to the table. Leave it to some shoppers to embrace free products yet expect high service.
Businesses have feelings too but only bilingual people with empathy ever connect with the business to make sure it stays taken care of so it can then take care of everyone else.
The more we miss this as a society of workers and shoppers, the more gentrification we can expect to see. We will wind up living in a world where we continue to depend on the skills, acumen and mercy of other groups.